Returns Policy

Change of Mind

We do not offer refunds for change of mind.

However, we may offer store credit within 14 days of delivery, provided that:

• The item is unused

• The item has not come into contact with food

• The item is unwashed and in original condition

• All original packaging is intact

• Proof of purchase is provided

Return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

For hygiene reasons, any item that has been used, washed, or opened cannot be returned.

Faulty or Damaged Items

In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

• Has a major fault

• Is not of acceptable quality

• Is significantly different from the description

If your order arrives damaged or faulty, please contact us within 7 days of delivery at:

Email: dumbohome.au@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the fault and packaging

If the item is deemed faulty, we will cover return shipping costs.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns on:

• Used food-contact items

• Sale items

• Gift cards

• Custom or personalised products

How to Request a Return

1. Email dumbohome.au@gmail.com

2. Wait for return approval

3. Post your item using a tracked shipping method

We are not responsible for items lost in transit.